Always treated well and in a timely manner while I wait … no problems with service rep
Cameron was awesome!! He really worked with me!!! He explained everything sooo thoroughly!! Gave me different options within my budget! I will always come back!!! I give Cameron 10 gold STARS!!! Thank YOU!!! ❤️❤️ Karen Maclean. I love my new car!!!!!
All staff were very personable, thorough, and pleasant to deal with. The only complaint I have is that the service technician put the seat back in to a near lying down position and the radio was blasting at a very high volume when I turned the car on.
Customer service is very important to me. Each experience I have with the service team has been great!
Pull in the service department was exceptionally nice and explaining everything. Paul went over and above by showing me why the GPS wasn’t working. Operator error.
The facility is very clean and well organized, spacious with amenities that can be enjoyed by customers
All of the people that work there are true professionals, I would recommend anyone to get the car fixed at this location
Good the way it was minimal. Greg was nice, but the TV was on a crappy channel.
Great service and attention to detail. Working with Paul was a pleasure. It was very good about explaining everything. I love the people and the dealership!!
Always treated with respect and kindness. They put 2 people on my repairs so I wouldn’t have to wait as long. Appreciate that very much.
Service of my oil change was great And replace oil and air filter. Personal service was really nice and did not have to wait long
Carl in sales and Paul in service were outstanding!!! Very helpful, accommodating and customer service oriented. They were quick to respond and referral in their explanations.
Clean, friendly, prompt service, informative. Their service supports the product very well. After working with them for many years, I am always satisfied with their performance.
They did a great job finding a front end noise and communication was very good!
Only place we go to have our Nissan serviced. We drive almost two hours to get there and just like the service and car.
Always professional and thorough. I wouldn’t go anywhere else! First class dealership and service department.
Germain did a great job fixing the brakes on my car. My car was repaired sooner than expected. They explained everything ahead of time. I always have a great experience with Germain.
Can always count on excellent service. Fair pricing and well trained mechanics. Have never had an issue.
Amazing customer service and support! Service representative,Paul, went above and beyond to assist with auto GPS technical problem. Incredibly efficient and timely service! Thank you!
Greg was his usual self in his attention to detail and always keeps track of my car. I rely on him to take care of what I need. It is as though I have a personal valet.
Daniel to sales person was honest and to the point on a vehicle sale. Finance was quick and personable. It did not take 6 hours to buy a car. Everyone in the dealership was kind and professional. It was really comfortable to be there. I wish I would have known about them 2 vehicles ago.
Knowledgeable and fast service up to date status on your vehicle condition and appointment times
I enjoyed working with Paul M. He was very helpful and the work on my car was completed on time. I recommend Germain Nissan!
They were courteous they were on time today or informative, and I felt very welcome there
Service personnel were very helpful, friendly, and everything was done according to order and the car was done in a timely manner
Very good customer care, nice visitors area and completed service in time, and explained everything in detail.
Welcoming experience, professional, friendly, and all employees were helpful to ensure you were being assisted. It was my first time back in about 3 years and even though my original dealer had passed others made me feel welcomed and serviced my needs quickly as well insured I was satisfied.
Cameron was very helpful, punctual and made the process as simple as possible. Great overall experience
Over all great in everything. The service the accommodation. Carl Brown and Steve are awesome.
I was looking to purchase a car quickly for my daughter in college (out of state), whose vehicle had been totaled by a tree. We reached out to Cameron Morgan regarding a 2015 CX-5 on their used car lot. Cameron answered all my questions regarding the vehicle and even provided additional pictures to answer some questions. When we arrived for our test drive, Cameron had the car ready to go. The car was in great condition as Cameron described. After the test drive, we came to an agreement on a good fair price in very short order. The ease of the ...
I needed something looked at on my car and instead of making me wait or asking me to schedule an appointment, Greg West immediately took care of it personally! Teonna Brooks had my receipt ready with a cheerful smile and they had me on my way within minutes! Service like that is hard to find nowadays. Thanks Greg and Teonna!
Mike Banton is one of a kind. His level of professionalism is EXCELLENT! The care and concern he uses during each of my purchases/leases, is genuine and informative.
I Trade my Sentra with Rogue at this dealership and took it here for service. Had my best experience today when I went for routine oil change. I did have a appointment but mistakenly I went one week before my appointment.Chris Daw told me I have to wait for 45 -60 minutes because schedule was full.When I was waiting around 35-40 minutes over there I got a message Green is great and your infection was all Green and Chris Daw came and show the services what they did today plan for next services . I was not expected I will ...
I ordered a bumper guard for a new Rogue that I purchased. Initially, there was a problem getting it installed properly. But Tracy Goleman (Assistant Service Manager), made sure things were done properly. She ordered another part, provided me a loaner vehicle, had the original guard removed, and had the new bumper guard installed. It looks great. Thanks Tracy for all your extra effort to be sure I was a satisfied customer. Randy
Purchased a 2019 Altima SR on 2/9/19. The salesman I was dealing with was James Jordan. He was very quick to answer any emails I sent with questions about my purchase. Finance department was just as good, in and out in no time . Overall a great experience with Germain Nissan.
I just leased a Nissan Rogue and I was given a great deal and treated very well. Everyone at Germaine Nissan is very attentative to the needs of the customer. Alan Friedman has helped me lease many cars over the years and I always get treated well.
Steve Mendoza in Sales and BJ in Finance worked to help me find and purchase a the right choice for me. The experience exceeded my expectations of wokring with a large dealership
I went in less than an hour from closing time to look at a used Leaf. Michael immediately referred me to Alan, the resident Leaf expert. Most of my interaction was with Alan; he was extremely knowledgeable and very helpful, familiar with all the available vehicles and what options packages were installed, as well as a fount of information about charging EVs and what a new EV owner needs to know. LaDonshay was very easy to work with for arranging the financing. Both Alan and LaDonshay worked late to get the paperwork done for me to drive the car home ...
I showed up with a specific car in mind, test drove it and loves it. I had some negative equity in my current car loan. But they worked really hard to try to come to a "happy" point that worked best for me. So a big thanks to Daniel McCormick and Greg Saylor for all your help and time. So next time you're in the market for a new car or check out their used car inventory too, stop by and ask for Daniel. He's a young guy but don't let his age fool you, ...
Josh Fidelman understood my situation and fears about having my first car in the country that I have no idea about buying a car. He was warm and friendly, not like a dealer tries to fool customers. I strongly recommend.
As a woman, car shopping hasn't been a good time. Most of my adult life I took my ex-brother-in-law with me as the salesman only spoke to him! The problem; I was the one with the money! Steve treated me like family., educating me about the car & never talked "down" to me. Now that's a true salesman, one that speaks the truth to all genders. I was looking at another car & instead of just saying his vehicle was better, he told me Why it was better. I've found my car guy! Thanks
This was my first experience with buying a car, so needless to say I was a little nervous! Samuel Akotia was wonderful and patient with all the questions I had. I never felt overwhelmed or pressured. Also, Ladonshay Jackson in the finance department thoroughly explained the process to me. I would highly recommend Germain Nissan to everyone! I am so satisfied with my purchase and I know that if I have any further questions they would be happy to help! Thanks again for the awesome experience!
My husband and I had the GREATEST car buying experience we have ever had at Germain Nissan, and we have purchased cars in a few different states before in the past. Lauren Kuhn promptly responded to our online application in the most courteous manner. She arranged for us to meet with Steve Mendoza, who was absolutely amazing. Although we visited the dealership close to the end of the business day and ended up leaving after normal business hours, Steve, Ralph Johnson, David Brumfield, and the gentleman who detailed our vehicle (sadly I do not know his name) never made us ...
I purchased my Sentra about a month ago. Josh Ross is a great sales rep! When I had questions related to my vehicle my experience with the service department was pleasant as well. From Sales to Finance, I absolutely loved the service I recieved. I will definately purchase from Germain again!
Quality work from great customer service driven department! Don Shaw was kind, knowledgeable and expedient. I highly rerecommend Germain Nissan Servuce and Don as the rep to request.
Aaron and and Ralph were nothing less than amazing. They were extremely patient with me and tried to accommodate my hectic work schedule. I am pleased with my service and I so grateful the both of them worked deligently and aggressively to get me a car. Everyone at the dealership from the GM to the salesperson to the insurance agent were absolutely awesome!!! Thank you so much Germain Nissan and a very special thank you to Aaron and Ralph.
I really appreciate Mike Banton's politeness and willingness to help me make the right decision when buying a car. He worked with his finance rep Ralph Johnson to get me approved . Mike is a man of God . He is such a blessing . My name is Caleda K. Thanks again Nissan. I will definitely refer friends and family .
Josh Roach was really nice and patient and informative. First time i had a really good experience buying used car. Great experience nice dealership will recommend and come back!! Thanks to josh
The team at Germain Nissan are great to work with and listened to my needs when buying a new car. The deal was fair and the follow-up service from my salesperson, Mike Hammond, has been attentive, caring and genuine. I wouldn't hesitate to speak to them about a new or used vehicle.
The last 7 or 8 cars that I have gotten have all come from Germain Nissan and my salesperson has always been Alan Friedman. I always get great service, no pressure and get in and out quickly with no hidden charges. I recommend to everyone to go to Germain and ask for Alan Friedman.
It was time to turn in a lease and make a new lease/purchase arrangement. We had made 3 purchases at another Nissan dealership, but it was time for a change. Cathy went online and found the new Juke she wanted at Germain. She was contacted by Lauren Kuhn, went over the terms and was advised that we would meet with Steve Mendoza on Saturday at 1pm. We arrived to see our new car parked right out front. We were taken to Steve's desk and from the first handshake to the last, Steve was a pleasure to work with. His ...
I had an unusual car-buying experience yesterday. I was buying a used car for my sister out of state. She is a breast cancer patient and a small second car is going to be a big help as she begins her treatment regime. I bought a Leaf--all electric--from these guys in February and it was the standard experience. Telling my sister how much I LOVE my Leaf, she was hopeful I could find one for her..... Looked around on-line, but the best find was back at Germain. I called, set up an appointment, loved the car, and everyone from John ...
My salesman was Josh Roach, Her was very helpful and understanding to my needs. The process was quick easy and painless. I highly recommend Josh, and Germain Nissan!
The Service Department always takes great care of my vehicle, and I always have a pleasant experience. I have complete trust in their evaluation of the services that need to be performed on my vehicle. After my service visit, I always feel confident that I am driving a safe car. The Germain Nissan employees are professional, knowledgeable, courteous, and always give quality service to their customers. I highly recommend the Germain Nissan Service Department to everyone!
Danny, the salesman, great young man. Knew the cars, and knew how to get me what I wanted. The dealership worked with me on price, no one was pushy . I would go back to them every time.
Everyone I have ever encountered AT Germain Nissan has been awesome! From buying a car to having it serviced, it's a pleasure to go there. I wouldn't go anywhere else!
Mike Baton did a great job selling us our car. No pressure at all. That is the way car buying should be. He has been excellent with follow up.
Everyone was especially friendly and helpful from the time we walked in until we drove the new vehicle off the lot. Alan was very helpful in finding us the vehicle that was desired and pointed out the differences from our 2013 versus the new model. Alan and the new car sales Mgr. worked very hard to complete the deal that was equitable for us. LaDonshay Jackson did a great job of closing the financial paperwork and explaining the details.
Live out of town but always try to get my Frontier serviced here. Everyone very friendly & accommodating. Brent Ross & staff super nice. Would highly recommend getting your auto serviced here.
Salesman Alan Friedman personal attention and patience to find the best to purchase a new car. Means alots to go beyond than just selling a car.
From the response to my first email inquiry straight through the sales and finance process I was thoroughly impressed. Steve Mendoza made sure that I had the exact 2016 Nissan Maxima SR I prepared online and I could not possibly be more satisfied. LaDonshay Jackson provided a financing package that was even better than what my personal bank provided. The professionalism and expertise of the sales and finance staff made the entire experience simple an non-threatening which is big deal for most people when purchasing a brand new vehicle. I would absolutely recommend that anyone looking for a vehicle speak with ...
recently had my vehicle serviced at Germain; Greg and Don were very helpful, thorough, and went above and beyond to ensure my car was serviced properly. 3
Great dealership. No pressure and very accommodating. Steve Mendoza was very helpful in getting the deal I was looking for. Everyone at Germain was helpful and friendly.
I traveled from Colorado to purchase a Nissan Maxima from Germain Nissan & had a great experience! Lauren Kuhn, Steve Mendoza, & LaDonshay Jackson made the entire process effortless for me! I couldn't be happier with my car & I really enjoyed the drive back to Colorado!
My wife and I worked with Charlie Gregory, purchasing a 2013 Pathfinder and leasing a 2016 Rogue. Everyone in the dealership was friendly and inviting and kept us comfortable during our long day. Would definitely recommend.
Charlie was very accommodating and helpful in our car selection process. He was happy to show us multiple cars upon my request, and didn't get frustrated when I asked to see a different one (several times!). The certified used car warranty is amazing, and really put our minds at ease. Deezy was spot on with the financing portion - well informed and clear in his explanations of different warranty's available to us. He was quick but thorough and the electronic pad used made for the most efficient car buying transaction we've ever had. We love our new (...
My wife and I purchased a new (used) 2015 Altima on February 20. We are incredibly happy with our purchase, I think the product sells itself!. What really made this a great experience though was working with Steve Mendoza and Chamo Diaz. I believe these guys went over the top in making sure our needs were met not only in choosing the right car but, also in the several cups of coffee...:) These guys have made a "Germaine Fans," out of us and I definitely feel like they deserve a raise!. If and when the time comes to buy another ...
He is a very friendly man. I'd recommend him to anyone in need of a vehicle. Gives you multiple solutions as well as great deals. Takes care of any issues or concerns you may have as well. He is a 5 star salesman. He is an honest and genuine person to work with!! The customer service ladies as well are wonderful and kind. They push to make sure you are taken care of. Shout out to Morgan.
I've worked with Alan for ~6 years, leasing two Altimas back-to-back, and always had a good experience. Upon the impending end of my latest lease, we were considering buying it out or purchasing a used car. Alan showed us a wide range of options and advised the best course, and then gently showed us options with additional features, including a lonely Infinity sitting on the lot. Lured in by the power, features and quality, we made the purchase. One of the most impressive things was Alan, Chad and LaDonshay were able to get all the paperwork wrapped up in <1 ...
Haven't bought a car in about 14 years so I was a little leary about the prospect of going to a dealership...Did my research online for about 5 months, narrowed down the type of car I wanted and waited. What appeared to be the perfect match for what I wanted arrived at Germain Nissan and I watched it on Car Gurus for a while until finally making contact online. I was promptly called by Steve to see if I wanted to set up a test drive and to check it out, so I did on the following Monday......Everyone at ...
My Salesperson Mike Banton ~no relation to BUJU.. 😉 ~ was amazing! I walked out with the car I wanted and 100% satisfied. I want to also mention how impressed I was with the teamwork shown to move my process along. I appreciated seeing teamwork at its best! Thanks so much!!
Friendly, caring, outgoing. I wouldn't hesitate to recommend Charlie Gregory and the Germain Nissan dealership to anyone i know that's looming for a new car.
My salesperson Charles was top notch! He put in a new car. He showed me options and I never felt like I was getting kicked in in the knee.
I brought my Murano into Germain for service and Don Shaw was the service representative who greeted me. Ever since that first greeting he has gone above and beyond what I would expect in helping me. If I would rate him on a scale of 1 to 10 I would have to give him a 10 across the board. He has been nothing but helpful and honest in dealing with me. When it comes time for me to purchase a new vehicle I will definitely be back to Germain because of the representation of the dealership I received through their Service King Don ...
I worked with Deezy Jackson, Robert Bailey and Phil, all three of these employees took the time to listen to what I was looking for in a car and together found the Nissan Altima that was right for me. A major part of providing customer service is listening to what the customer is looking for and find the right vehicle for them in their price range and not trying to have them purchase something out of their price range. These Germain Nissan employees are leaders when it comes to Customer Service. Thanks Germain, it was a pleasure purchasing my new ...
I worked with Andy. He was very helpful and a joy to work with. They found the car I wanted at the price I wanted.
I've run Clean Fuels Ohio, a non-profit focused on advanced fuels and vehicle technologies for several years. The organization supports many alternatives including natural gas, propane, biofuels, electric vehicles, hybrids and more. For my own family we decided that the Nissan Leaf would be the best fit as an additional car. We got a great deal on a very nice 2013 Leaf with low mileage. I decided to shop several dealers so I could compare the quality of service, knowledge level of the sales rep, price, and selection - both new and used. Each of the dealers and salespeople were ...
Eric was really easygoing and not pushy. He didn't try to rush me into a decision and made sure I got a chance to look at all the cars I was interested in. It felt like I was buying a car from a friend. He even shared the staff's Christmas cookies with us! I plan on shopping at Germain Nissan for my wife's car when she is ready to trade hers in. I've never had a NIssan before but I'm loving it.
I won't shop anywhere else. I get 5 star sales and customer service here that EXCEEDS the luxury dealerships. Always treated like royalty when our cars are being serviced. Everything is always on time and on budget!! I love the new product line. We have purchased 2 Sentras, 1 Altima, 1 Murano and now 1 Maxima Platinum. Start here before you look anywhere else!!!
I had a great car-buying experience at Germain Nissan. I left knowing I got a fair price on the car as it was actually priced well under KBB value. Charlie Gregory is the kind of salesman I prefer to deal with--professional but down-to-earth. He went out of his way to get the car ready for me even after I had signed the dotted-line. He wanted me to buy the car AND go home happy, which I did.
Very approachable, answered questions and treated with respect. Test drive including highway drive was very helpful. Michael Banton was patient and answered questions; if didn't know, immediately found answer. Atmosphere was cordial and made me comfortable. Personal information was protected and not left out in the open for anyone to see.
Loved signing my new lease with Germain Nissan of Columbus. It is the second one I've signed with them and I am thrilled about my new 2015 Sentra SR. Product Specialist, John was very helpful from start to finish.
We dealt with sales person John Holman III to purchase our new Nissan Maxima on 10/24/15, he was very helpful, knowledgeable, and answered all our questions. He helped make the experience of buying a new car very pleasant for us. Everyone we came into contact with was very friendly. I would highly recommend John Holman III and Germain Nissan!!