Customer Testimonials
Very fast and efficient. They go above and beyond. Couldn't be any better.
Friendly Everyone was friendly and knowledgeable. Hassle free and relatively fast. Always love the carwash after too.
Im not sure if this location usually takes a lot of time to inspect and oil change a vehicle, but it has been my case all the time. I’m talking about waiting longer than 2 hours with prior appointment, no rush hours or anything. So, my question is, do they do this to customers who are covered by warranty, and give priority to those who walk in and pay? I can’t believe inspecting and oil change could take longer than 2 hours.
After being given the run around, Bianca and team took care of everything like i needed
Very couteous and professional
This woman is fantastic. She knows her stuff and is no nonsense. One of the only reasons I wld come back to this location is because of her. Well done!
Very pleasant experience. Clean facilities to wait in Hopefully won't have any more problems this year
This review is specifically for Bradley Moss.
Throughout one of the most difficult and frustrating customer service experiences I’ve ever had, Bradley was one person who consistently treated me with kindness, professionalism, and genuine care. He listened to my concerns, kept me informed, and most importantly, made me feel heard. There were times during this process when I felt overwhelmed, discouraged, and ready to give up, but Bradley was always there to help guide me through it.
He took the time to advocate for me and made sure my concerns didn’t go unnoticed. I truly believe that without ... Read More Google - Jun 24, 2026
It was a great experience. Dounia was so friendly and professional. She really knows how to take care of customers.
Darius was very helpful and patient with me, even though we were not able to complete a deal today.
Very welcoming. Wait time over 2 hrs for an oil change so that was disappointing. When it rained the ceiling started leaking in the waiting area so I had to leave with my laptop.
Camden was very patient with me and made the car shopping process seamless on his end.
Excellent service! Delton was very professional, knowledgeable, and helpful throughout the entire car-buying process. Highly recommend!
Josh ,on the service team, was awesome. Great customer service, very well-spoken and well-mannered. He was able to save me money on my service, scheduled a loaner car, and made sure I was taken care throughout the whole process. Him and the Nissan service team are fantastic.
Friendly and efficient service. Appropriate cost for services. Appreciate transparency of what was evaluated and what is necessary services vs optional.
Darius did a great job answering all my calls, text and questions. If he didn’t know the answer he found it out and got right back with me. I would highly recommend him his service was excellent!
Service was great but car was dirty as hell when I picked it up. I had washed my car co pletely before the appt and the service dept washed it again with nasty dirty water so I had to wash and derail it a second time when I got home.
Very nice buying experience, staff went out of their way to find us the right vehicle. Very fair on pricing too. Highly recommended.
It was a good experience even though it wasn't free (wouldn't that be great) Didn't feel like a con job to sell you something you didn't want
My car had a problem after receiving a basic maintenance service. When I brought the car back, and wanted clarification on what was going on Bianca defended her mechanic (not a problem.) However, there were 2 conflicting reports about the vehicle’s breaks done by the same mechanic in between the 3 days. Bianca was exasperated and irritated with me when I wanted to better understand why my vehicle was in a worse condition. They then told me to start by spending 2000$ MORE to MAYBE fix the problems. When they couldn’t tell me exactly why they didn’t find the problem ... Read More DealerRater - Jun 16, 2026
Friendly courteous helpful The whole experience was professionally handled and my wife and I at no time felt any pressure to purchase. The team at germain Nissan did a great job.
Very profecional service kept me informed a long the way service.
Fast and friendly. Got our work vehicle in and back out quickly. Would recommend them every time.
Top notch process leasing a new Pathfinder. I am out of state and inquired based on website ads. Received almost immediate follow-up. The communication flowed smoothly and frequently. I wasn't sure how difficult it would be as an out of state customer, so I contacted a couple local dealers who didn't want to help or their pricing was astronomical.
Anahi was a pleasure to work with and made the process quite simple. Found a vehicle that met my requests. I even had the Pathfinder delivered to my home. Anahi even followed up to make sure I am enjoying ... Read More DealerRater - Jun 14, 2026
I would like to thank the people at Germain Nissan, especially Dounia Rouijel for their kindness and hospitality. And being able to get me into a new Nissan Altima!
I felt like a priority, which is rare when in a large location. I've always felt this way at Germain Nissan.
Easy check in, they kept me informed the entire day, and answered all questions in a timely manner, very good experience!!
Always have treated myself and family very well I believe that they care about their customers
Easy to work with, plan, reasonable wait.
Mr. West was cordial, sent updates while I waited, and adjusted my bill after I presented a Nissan promo. Thank you!
Excellent....professional Keep me updated on my vehicle maintenance... Everything was completed with all the information....
I walked into Germain Nissan feeling confused and defeated after visiting several dealerships that treated me like a dollar sign instead of a customer. That changed the moment I arrived here. I was greeted warmly, and after sharing a brief summary of my situation, I was introduced to Maverick.
Maverick was exceptional. He listened without judgment, understood the challenges I was facing from buying a car during the inflated COVID‑era market, and approached everything with honesty and respect. He told me, “I can’t make any promises, but we’ll work through every scenario to try to get you ... Read More Google - Jun 10, 2026
(Translated by Google) Excellent service (Original) Excelente servicio
Professional, courteous quick service. Any customer that is looking to purchase a vehicle from Germain Nissan would be welcomed with a professional healthy attitude that is looking to give you their best service and not waste your time.
Although I could not accomplish what I wanted to by getting my AC to work because the cost for an AC compressor was way too much. everything was explained to me. If there was a way I would have immediately had Greg now I remember his name place the order for me and schedule a comeback appointment. The main service agent was kind and trying to get me financing but I only qualified for $1200 and the cost of the service was 1700 +. I will with how things are going lately financially have to suffer through some of this summer if not ... Read More DealerRater - Jun 7, 2026
On time, friendly, knowledgeable. I keep driving a ways to get to this place where I have always been treated well
Friendly professional and always do the job I will recommend the dealership to friends and family
Great customer service and support. We purchased our most recent vehicle from Germain and the experience was great. Service department is knowledgeable and quick. Highly recommend this dealership.
I had a great experience at Germain Nissan and would definitely recommend them to anyone in the market for a new vehicle or needing service on their current one!
Greg and the service team always do a wonderful job! They always communicate and are efficient anytime I bring my car to their service department!
Had damage caused from a aftermarket Oil change company, and germain was unbelievable helpful in getting repair. Joshua, and Bradley are rockstars in the service department. handled my frustration with Grace and helped me get solutions I needed and went above and beyond to make sure I was covered. We’ve purchased 4 cars from germain the in the last few years, and this is why. From end to end this dealership has set themselves apart with excellence in the field.. will be back for my next, and bring my vehicles ONLY here for service
Customer service was excellent ,friendly and professional. Also, I didn’t have a long wait time.
Fast service, good customer service
Darius was amazing really helped me get into the vehicle i wanted for a reasonable price definitely recommend
So far so good. Great salesman, knew everything about the vehicle Quick check out, no problems.
Quality service done in time with transparency. Thank you for checking on my satisfaction but I don't really want to type any more.
He showed me what I wanted. He did push me to a more expensive model. As a woman I felt comfortable instead of on edge and talked down too. He did a great job
Camden and Maverick were fantastic to work with. We visited 8 different dealers looking at Kia,s,,Hondas, Chevy's and Nissan. Camden and Maverick were instrumental in us making the final decision to go with Nissan !!
Good ☺️ 👍🏿
Great Professional vehicle service with skilled technicians, quality workmanship, timely repairs, and trusted care. nice
Customer service was excellent. The lobby was clean. Bradley was very helpful and explained everything clearly.
When I arrived at Jermaine, I was pretty nervous because I had never been there before and I needed to find a new dealership to service my car. Bianca greeted me and helped me navigate what I needed to do and I she listened to everything. I told her and she took care of it. Not only did she take care of it. She was kind and gentle. It certainly put me at ease. My car needed to stay overnight and she provided a loaner car for me and I was able to get home without incident. I don't ... Read More DealerRater - May 30, 2026
I felt very welcomed when I entered the dealership with smiles and greetings. I gave the service agent, Joshua, my needs and he walked me to the waiting area to relax while my vehicle was being service. I was notified as to what else needed to be done. I was well pleased as to how I was treated.
He was very consistent with following up with me. He knew exactly what I wanted and was an all around great guy and really appreciated him helping me and my family out.
Nissan Columbus was Friendly and had Great Customer Service! They walked you through every steps throughout the whole process
Service was great but I was surprised as to issues with vehicle after less than 50,000 miles
Bought new vehicle in November, discovered in March the air conditioning did not work. The dealership did look at my vehicle for no charge but wants to charge me $3000 to fix it. Never do business with them, again very poor customer service!!
I was told parts are back order it will take 2 days. But it took seven days. I was without car over a week.
Staff are friendly and polite. Never pushy. Service is good. I always wait for my car. They always finish in a timely manner.
We had a wonderful experience buying our Nissan!! We contacted German with interest in a vehicle and Darius answered!! He was incredibly prompt and provided us with everything we needed! In person, he was so kind and just a pleasure to work with! He has earned a long time customer! Thank you so much Darius! - Angela
Really easy to schedule an appointment. Appointment was quicker than expected. Would recommend to friends and family
They were great to work with and I feel they gave me a fair deal. My daughter was very excited with her car!
Germain Nissan dealership is my go to auto service center. Even though I have only been there twice since I bought my Nissan Rogue, I am very impressed with the warm, friendly, professional attention of the service advisor and staff. Thank you muchly for taking good care of my car!
The GM Corey Chaffin did the right thing by me and took care of an important software update causing issues with my infotainment system, he gets 5 stars. I do wish it hadn’t taken going all the way to the GM to solve this dispute but when I got to him he was very professional and took the time to hear me. Their service manager Bradley Moss needs a lesson in customer service he would get 0 stars from me, he’s an example of someone who doesn’t hear his customers or offer resolutions. Also the New Car Sales Manager ... Read More DealerRater - May 23, 2026
Found the perfect car for me and the staff was amazing. Strongly recommend stopping out and looking for your next car.
Joshua kept me informed throughout the process. Parts arrived earlier than expected. Joshua arranged a loaner vehicle for me as originally the lead time was 3 to 4 days
Greg is outstanding I take my Infiniti qx80 to Nissan bc I know I can count on greg to take good care of me.
Due to repeated visits for same problem, it was decided to loan me a car so they could thoroughly investigate the problem. Although it was at the dealer for 6 days, I did have transportation and the problem was finally fixed-and this time, thousands of dollars later, it was taken care of without additional charges.
This is the place to come good service right here very friendly and work with you. Although wasn't planning on buying a new 2026 nissan rouge my 2020 nissan rouge Although I kinda miss my CD player. Keep up the awesome work.
Greg gives excellent customer service. He sent me emails to let me know the progression of the servicing of my car while I was in the waiting room. He came in the waiting room to let me know there was a small issue with the lug nuts when rotating my tires. Issue was resolved. Very polite.
Anahi was so incredible to have as a saleswoman. She sat with me for multiple hours working on getting the best deal she could for me with the situation I was in. I was able to purchase a new vehicle and I felt taken care of the entire time. Highly recommend.
It was amazing. Bianca was such a big help and was very kind, her and the techs.
Staff were friendly, helpful and attentive. They kept me up to date throughout the process.
The process to take care of recalls was simple. There were no issues with the Fleet process. My vehicle was ready earlier than expected.
Darius was great! He made it very painless for me. And was very friendly, he did a good job getting good price. Thank you!
The receptionist was impatient when I was trying to ask her a question. Joshua had left my paperwork unfiled, and the receptionist couldn't find it, couldn't get ahold of Joshua (he left his phone unattended and was away from his desk) nobody asked me if I had any questions about my vehicle or the repair. Instead of telling me what will fix the issue, they send a list of 'recommended' items to be fixed. How is that fair? I don't want to play a guessing game as to what's wrong with my car, I take it ... Read More DealerRater - May 18, 2026
It was awesome Clean service and made sure they kept me updated Good experience overall
Service rep was prompt and courteous with my needs for just a regular service. Work was done in a timely manner.
I had a great experience with the oil change and tire retoation service last week. The staff was very friendly, professional, and quick. They explained everything clearly and made the whole process easy and stress-free. My car is running great, and I really appreciated the excellent customer service. I will definitely come back again and highly recommend this place to others!
Easy communication between advisor and me. Honest answers by recommending fluid replacements. Honest prices and good work. Very pleased
My new 2025 car has a problem that doesn't seem to be something the shop can fix. Other than that, the people I have dealt with to try to fix it have been great. I want to extend a special 'thank you' to Bianca in the repair area. She has been particularly helpful and professional whenever I did bring my car in.
She does a nice job. I keep bringing a new car back in over and over for the same thing. We'll see if it is fixed this time.
I have been pleased with the dealership and will recommend it to others interested in purchasing a Nissan.
They replaced my mirror and did a good job I wish this survey was more efficient
The radio needed an upgrade and download. After completion , Bianca answered all my questions and walked me through many of the special features on my car. My experience was very positive do to Bianca’s diligence!
Exceptional service from Greg West. Dounia did a superb job, was highly conversant on all aspects of the sale and was very customer friendly.
Darius was very easy to work with, knowledgeable and I felt I could trust him. He was not at all pushy and let me lead in what I was looking for and how I wanted to proceed.
Service was thorough and prompt. I was told my vehicle would be ready in approximately 21/2 hours. It was completed in less than 2 hours! I was very pleased.
Darius was excellent and very personable and a professional. Thanks a lot . A job well done. Calvin Warren, Sr