Customer Testimonials
Pleasant staff and knowledgeable in what they do. I don’t remember anyone named Charles unless he performed the work. I dealt with Greg in the service department who was great. I was kept informed about the progress of the work being performed and when it was ready for pickup. I would recommend Germain Nissan to anyone.
The people there were very nice..also were interested in my concerns and willing to help
I’ve always had really good service at Germain Nissan. Charles does a great job!
My service manager Max was excellent! Very knowledgeable. But the dealership is another story. They recommended air filters: they just replaced in November. They replaced my front brakes in November also, yet my dust cover on my right drivers side rusted off and got caught in my wheel well making a terrible noise. I was charged labor I assume to remove the rusted part, but I’d did not show a replacement dust cover. Why wasn’t this all taken care of in November? Again Max was great, but the dealership needs to fix their diagnostic system that I was ...
The dealership is fine! The people are great, they provide good easy to understand info regarding your car and are thorough with their work
Ralph Winters best salesman I ever had. And I have purchased over 20 cats and SUVs
I would recommend this dealership to anyone Maverick was incredible. He took his time to explain each and every detail thoroughly and then his manager came along and just sent it over the top and incredible dealership. They will work with you. You will be crazy if you didn’t go see them
quick and easy visit, great service. Wait time was super fast barely had to take time out of my day. thank you!
Exceptional service as always. Staff goes above and beyond to ensure quality service and sales.
Prompt, professional customer service. Courteous treatment and excellent auto servicing are provided at this dealership!
Easy to schedule online, quick service and quality staff that were attentive and answered all questions
The representatives were very nice and pleasant to talk to. The experience was awesome and I left with exactly what I wanted and needed.
Great experience in every way. On time, kept me informed, very focused on excellence. Highly recommend this dealer!
The Service people are very friendly. However, we have a Mechanical Failure Service Contract that we purchased from the Dealership when we purchased this car. This contract and car were purchased on 6/29/22. The terms of the contract are for 7 years and or $100,000. miles. This is the first time we needed to use it and the Service Department told us it did not cover this problem. A power steering switch needed be replaced and cost us $250.07.
Great dealer, good service, good prices and very good people to me they are number one. Excellent dealership. But don't my word for it check them and if you well the same. Great
Good team good work good initiative interaction helping well organized good atmosphere warm welcome great
I have had an excellent experience with Germain Nissan. Raymond in their service department made sure an issue I was having with my car was fixed in a short amount of time and saved me some money, as well.
Was really amazed that it took a so much less time than what they said. Very satisfied with my service
Had Maxima serviced for a chronic tire pressure sensor, this was the 6th visit for same issue. 48 hours after leaving service department, the issue returned!
The service attitude here is particularly good, and the car maintenance speed is also very fast. I will come here to maintain my car again next time!
The people are very concerned about their customers satisfaction. They are friendly and helpful and easy to talk to
Greg was friendly and efficient when I arrived, and followed through on what I wanted done to my car. The work was done quickly and easily.
Nice clean dealership Carl Brown great salesman and well experienced and very honest about the whole process finance was straight forward great place will be back in future to buy again I bought a 23 Nissan frontier
I was extremely pleased with the service they provided.Very informative,And kept me updated on the progress being achieved.
It took over three hours to get a new battery. I was given one price over the phone and two different prices when I got there!
Very polite, professional and easy to work with. I will be a repeat customer for my vehicle service needs
Bianca wad nice and very courteous. She explained everything in full detail. My wait time was as promised. Thanks!
Experience was very good. They always answer your questions. They don’t tell you what you don’t need. Glad coupons are sent to help with the payment.
They were able to fix the issue with my car in less than two hours
Everyone is always extremely pleasant, informative and the waiting area is comfortable. There are never any unwanted surprises.
Dylan “Dilly” was incredibly unprofessional. We arrived at the store at 5:30pm and they closed at 6, so understandably the whole experience was rushed. When we came back from the test drive and my husband said we were interested, but didn’t have time to test all of the features and couldn’t make any decisions, Dylan pushed back saying “well I assure you that this is a car dealership, we’ve checked all of the features or we wouldn’t be selling this car.” This was after telling us that the car was new on the lot and hadn’t ...
Very courteous and helpful from Chris the sales person and Deezy Jackson the finance manager I would have no issues recommending them
Number one in Columbus Ohio without any doubts best in show and service with a smile.
Danny was great! Fast, efficent, and very friendly! He made the process very smooth. He accommodated all our last minute requests. Our son was beyond excited about the new truck and we look forward to adding many more miles. Thanks for a smooth experience.
The service attitude is very good and the car repair efficiency is very fast. I will come again next time
The work was done sooner than expected,my questions and concerns were all answered by Paul he even checked with the tech to get answers.
Good customer service and up to the tasks. Come back to complete next check up.
Service was easy to schedule and was done efficiently and quickly! The waiting area is very comfortable.
Great service and friendly, helpful staff. Repair work seems a bit overpriced though. Close to my home. Clean shop.
I always receive Awesome service from Greg in the Service Department!! Please give him a Great Performance. I appreciate Al he does!! Thank you!! Toni Davis
Easy to schedule, friendly staff, nice room to wait in with a coffee machine, have been happy bringing the car here.
I was very pleased with the service at Germain Nissan. I won’t hesitate to go back for future service.
Always treated well and in a timely manner while I wait … no problems with service rep
Cameron was awesome!! He really worked with me!!! He explained everything sooo thoroughly!! Gave me different options within my budget! I will always come back!!! I give Cameron 10 gold STARS!!! Thank YOU!!! ❤️❤️ Karen Maclean. I love my new car!!!!!
All staff were very personable, thorough, and pleasant to deal with. The only complaint I have is that the service technician put the seat back in to a near lying down position and the radio was blasting at a very high volume when I turned the car on.
Customer service is very important to me. Each experience I have with the service team has been great!
Pull in the service department was exceptionally nice and explaining everything. Paul went over and above by showing me why the GPS wasn’t working. Operator error.
The facility is very clean and well organized, spacious with amenities that can be enjoyed by customers
All of the people that work there are true professionals, I would recommend anyone to get the car fixed at this location
Good the way it was minimal. Greg was nice, but the TV was on a crappy channel.
Great service and attention to detail. Working with Paul was a pleasure. It was very good about explaining everything. I love the people and the dealership!!
Always treated with respect and kindness. They put 2 people on my repairs so I wouldn’t have to wait as long. Appreciate that very much.
Service of my oil change was great And replace oil and air filter. Personal service was really nice and did not have to wait long
Carl in sales and Paul in service were outstanding!!! Very helpful, accommodating and customer service oriented. They were quick to respond and referral in their explanations.
Clean, friendly, prompt service, informative. Their service supports the product very well. After working with them for many years, I am always satisfied with their performance.
They did a great job finding a front end noise and communication was very good!
Only place we go to have our Nissan serviced. We drive almost two hours to get there and just like the service and car.
Always professional and thorough. I wouldn’t go anywhere else! First class dealership and service department.
I got a quote online for my car, The lady called and said Nissan would give me more for my car then it retailed at, because they really really wanted my car. When I got there with my voicemail and told them I had it. They really did not care. She messed up and they should have honored the voicemail and did not. I won’t be back in the future at all!
Germain did a great job fixing the brakes on my car. My car was repaired sooner than expected. They explained everything ahead of time. I always have a great experience with Germain.
Can always count on excellent service. Fair pricing and well trained mechanics. Have never had an issue.
Amazing customer service and support! Service representative,Paul, went above and beyond to assist with auto GPS technical problem. Incredibly efficient and timely service! Thank you!
Greg was his usual self in his attention to detail and always keeps track of my car. I rely on him to take care of what I need. It is as though I have a personal valet.
Daniel to sales person was honest and to the point on a vehicle sale. Finance was quick and personable. It did not take 6 hours to buy a car. Everyone in the dealership was kind and professional. It was really comfortable to be there. I wish I would have known about them 2 vehicles ago.
Brought in Murano . Engine light came on. I already had it diagnosed that oxygen sensor was bad. When brought it in I was told they had to run test. It would cost $169.95. After the test they told me the same thing. The total cost would be $1046.48 plus tax. The said they would subtract the test cost from the price. The cost would be $876.54 after that. I feel I was treated unfairly and over priced. My first test was free at Auto Zone. It took 10 minutes. I was at your garage over an hour for same result. I have always been ...
Knowledgeable and fast service up to date status on your vehicle condition and appointment times
I enjoyed working with Paul M. He was very helpful and the work on my car was completed on time. I recommend Germain Nissan!
They were courteous they were on time today or informative, and I felt very welcome there
Service personnel were very helpful, friendly, and everything was done according to order and the car was done in a timely manner
Very good customer care, nice visitors area and completed service in time, and explained everything in detail.
I’ve been going here for years. For some reason they don’t know what’s wrong with my vehicle and customer service has declined.
Welcoming experience, professional, friendly, and all employees were helpful to ensure you were being assisted. It was my first time back in about 3 years and even though my original dealer had passed others made me feel welcomed and serviced my needs quickly as well insured I was satisfied.
Cameron was very helpful, punctual and made the process as simple as possible. Great overall experience
Over all great in everything. The service the accommodation. Carl Brown and Steve are awesome.
I was looking to purchase a car quickly for my daughter in college (out of state), whose vehicle had been totaled by a tree. We reached out to Cameron Morgan regarding a 2015 CX-5 on their used car lot. Cameron answered all my questions regarding the vehicle and even provided additional pictures to answer some questions. When we arrived for our test drive, Cameron had the car ready to go. The car was in great condition as Cameron described. After the test drive, we came to an agreement on a good fair price in very short order. The ease of the ...
I needed something looked at on my car and instead of making me wait or asking me to schedule an appointment, Greg West immediately took care of it personally! Teonna Brooks had my receipt ready with a cheerful smile and they had me on my way within minutes! Service like that is hard to find nowadays. Thanks Greg and Teonna!
Good for nothing swindlers. Especially Carl Brown and Nathan, I believe his last name is Miller. Kept me from getting the car that I wanted and sold me a pile of junk that is already falling apart that way they could both get commission. Stay away.
I recently purchased a car from Germain Nissan Dealership on Morse Rd. on Dec 5th, a week into driving the car I started hearing an intermittent noise but was no certain about where it was coming from. I reported the issue but since it didn't repeat itself while in the shop they told me to bring it back once it happened again. Within the week I had figured out what the issue was. I took up and was put into a rental. But then was told that it was not going to be fixed and covered by Germain Nissan ...
Mike Banton is one of a kind. His level of professionalism is EXCELLENT! The care and concern he uses during each of my purchases/leases, is genuine and informative.
I Trade my Sentra with Rogue at this dealership and took it here for service. Had my best experience today when I went for routine oil change. I did have a appointment but mistakenly I went one week before my appointment.Chris Daw told me I have to wait for 45 -60 minutes because schedule was full.When I was waiting around 35-40 minutes over there I got a message Green is great and your infection was all Green and Chris Daw came and show the services what they did today plan for next services . I was not expected I will ...
I went there with a pre-approval in hand and both keys to my current trade in. I had gone to other dealerships and knew roughly what to expect money wise for my trade in. I told the salesman before we started the process that the one requirement was my payoff. It’s within the trade in amount on kbb and nada. After running my credit he comes back and said we can only offer you 3k less than trade in. On a car with no accidents no dents and low mileage. Not to mention they ran my credit at more ...
I ordered a bumper guard for a new Rogue that I purchased. Initially, there was a problem getting it installed properly. But Tracy Goleman (Assistant Service Manager), made sure things were done properly. She ordered another part, provided me a loaner vehicle, had the original guard removed, and had the new bumper guard installed. It looks great. Thanks Tracy for all your extra effort to be sure I was a satisfied customer. Randy
I was looking to buy a new car last week. While browsing the internet on the Germain site, I came across the car I wanted, and at a price that had me absolutely thrilled. I went to the dealership with the webpage pulled up on my phone so that I could show them the car I wanted. I was ready to buy the car that night. I told the Donovan I was supposed to see Brandon. He came back and said Brandon was busy, so he would be helping instead. Brandon knew about the ad and the price. I had ...
Purchased a used 2014 Pathfinder on 08/11/2017. Everything was believed to be well until after the fact. The finance man, LaDonshay Jackson, convinced my wife and I to purchase a service contract at the time of sale. I refused many of his offers, for they all ended when the odometer met 100,000 miles. The vehicle already had 42,454 miles, no sane person would pay an additional $2683 to protect against radio failure right? Apparently, I would. Even my wife stated at the time that it would be a waste of money. I told him a service contract would only be worth it to me if ...
poor customer support. i try to reach service manager, no response. then i called my sales executive and explained the problem. he try to transfer my call to general manager couple of times. no response. i will rate before one star
Purchased a 2019 Altima SR on 2/9/19. The salesman I was dealing with was James Jordan. He was very quick to answer any emails I sent with questions about my purchase. Finance department was just as good, in and out in no time . Overall a great experience with Germain Nissan.
I purchased a Nissan Rogue at this dealership in early 2018. My experience was beyond terrible and the customer service was horrible. My sales representative, Steve, was fine while we were at the dealership making the purchase, but when I experienced problems a couple weeks later it was nearly impossible to get A response to my emails and to this day my issue is still not resolved. I purchased my car under the assumption that it was Certified Pre-Owned, but after I purchased the car and reviewed the requirements for that certification the car did not meet those requirements. One item ...
I just leased a Nissan Rogue and I was given a great deal and treated very well. Everyone at Germaine Nissan is very attentative to the needs of the customer. Alan Friedman has helped me lease many cars over the years and I always get treated well.
Steve Mendoza in Sales and BJ in Finance worked to help me find and purchase a the right choice for me. The experience exceeded my expectations of wokring with a large dealership
Bought a used car from them,and 3 days later the car stopped running. Now we are going back and forth with them and it's been hard to get the used sales manager and the service department didn't even work on our car for a whole day. When we called haven't gotten clear answer on what is wrong with our car,instead they are taking it to a Chevy dealership. Not very professional.
I went in less than an hour from closing time to look at a used Leaf. Michael immediately referred me to Alan, the resident Leaf expert. Most of my interaction was with Alan; he was extremely knowledgeable and very helpful, familiar with all the available vehicles and what options packages were installed, as well as a fount of information about charging EVs and what a new EV owner needs to know. LaDonshay was very easy to work with for arranging the financing. Both Alan and LaDonshay worked late to get the paperwork done for me to drive the car home ...
They don’t know how to do business. I was told not to go there but I gave it a chance. Bad experience. It seems that they are not interested in selling cars.
One star is too generous from me... Worst dealer/service center I ever being to... When you meet DONALD SHAW or JOSE CORDOVA please drive off because they have nothing of advisable value to tell you. They don't give a xxxx about you or your car. At lease that was one of the many insults I got from DONALD SHAW.... everything they tell you is far from the truth... they cannot even tell you what's wrong with your car. You take your car there for regular maintenance and inspection. Everything check OK by them, only for the car ...
I showed up with a specific car in mind, test drove it and loves it. I had some negative equity in my current car loan. But they worked really hard to try to come to a "happy" point that worked best for me. So a big thanks to Daniel McCormick and Greg Saylor for all your help and time. So next time you're in the market for a new car or check out their used car inventory too, stop by and ask for Daniel. He's a young guy but don't let his age fool you, ...
Josh Fidelman understood my situation and fears about having my first car in the country that I have no idea about buying a car. He was warm and friendly, not like a dealer tries to fool customers. I strongly recommend.
IF I COULD GIVE NEGATIVE STARS I WOULD ****DO NOT BUY FROM THIS SHADY DEALERSHIP **** I bought a used car from Germain....... single biggest mistake I have ever made. At my first oil change they told me the oil pan was fixed with putty and would need replaced after I noticed oil leeking from the car. A $1000 fix Next the transmission starts having issues, when you accelerate there was some vibration I asked the dealer about this at the time when I purchased my car and they told me it was just the changeover in the hybrid motor and was ...
As a woman, car shopping hasn't been a good time. Most of my adult life I took my ex-brother-in-law with me as the salesman only spoke to him! The problem; I was the one with the money! Steve treated me like family., educating me about the car & never talked "down" to me. Now that's a true salesman, one that speaks the truth to all genders. I was looking at another car & instead of just saying his vehicle was better, he told me Why it was better. I've found my car guy! Thanks
This was my first experience with buying a car, so needless to say I was a little nervous! Samuel Akotia was wonderful and patient with all the questions I had. I never felt overwhelmed or pressured. Also, Ladonshay Jackson in the finance department thoroughly explained the process to me. I would highly recommend Germain Nissan to everyone! I am so satisfied with my purchase and I know that if I have any further questions they would be happy to help! Thanks again for the awesome experience!
My husband and I had the GREATEST car buying experience we have ever had at Germain Nissan, and we have purchased cars in a few different states before in the past. Lauren Kuhn promptly responded to our online application in the most courteous manner. She arranged for us to meet with Steve Mendoza, who was absolutely amazing. Although we visited the dealership close to the end of the business day and ended up leaving after normal business hours, Steve, Ralph Johnson, David Brumfield, and the gentleman who detailed our vehicle (sadly I do not know his name) never made us ...
I purchased my Sentra about a month ago. Josh Ross is a great sales rep! When I had questions related to my vehicle my experience with the service department was pleasant as well. From Sales to Finance, I absolutely loved the service I recieved. I will definately purchase from Germain again!