Customer Testimonials
Listened to my issue, researched root cause and fixed the problem during my visit. William was very helpful, polite and kind.
Anahi was awesome! She and GM Cory did a great job helping me get out of a tough situation into a new Sentra. Repeat customer and will be back again!
Helpful folks. Prices were higher than I expected I also was given a higher appraisal for trade in elsewhere but the folks were kind and knowledgeable and direct.
Good Service Very Professional Staff
Germain Nissan has nice and friendly personal working there. They continue to go above and beyond to make sure me, the customer is satisfied.
I (we ) have been dealing with you since 2015 and we keep coming back when we need a new car.
Great service!
Got my appointment right away and they were very thorough I was happy to get my oil and brakes fixed
Service was good, completed in estimated time and all questions answered. Car wash was nice add on
Bianca, who waited on me had excellent customer service explained to me in detail what I needed to do in order to take care of my bill and all around she was an awesome employee all hands up to Bianca. Thank you very much. You have a beautiful spirit and a warm heart for the customers. God bless.
Service was fast. Joshua always takes care of me when I come in.
It was time for me to get a new car and I’ve had my eye on a NEW Nissan Sentra. I scheduled an appointment to test drive and was lucky enough to get Tatiyana! She took her time explaining all the features of the vehicle and made sure I was comfortable with my decision. Now, I look forward to driving anywhere I can. Highly recommend!
I love the technology of knowing what’s going on with your car while servicing. It shows their transparency level and how forward thinking they are. And the staff are super nice- that was my first time using their service. I should be back
I drove from quite a distance to hopefully lease a vehicle. Turns out their lease specials are only for one vehicle per model per lease specials. The VIN is in small print on the ad and it never even occurred to me to look for a VIN, plus, that particular VIN was already gone. I assumed the lease was for the year/model advertised. It was a very frustrating experience. I felt it was misleading advertising. A big thumbs down.
False advertising, don’t waste your time.
I was curious about this dealership’s offer for up to $3000 over the Kelly Blue Book value of your trade in vehicle. I entered my vehicle’s information (year, mileage, trim) into their website and received an offer immediately online and by email. I was not overly impressed, especially when I checked the KBB value myself, and did not pursue a follow up with the dealership.
I was contacted shortly after the internet appraisal by a salesperson from the dealership. I informed them that I was in no hurry to sell my vehicle, ... Read More Google - Oct 19, 2026
Josh is amazing in service department everyone was so helpful and kind and they work with you
I’ve purchased many vehicles from various dealerships in Central Ohio including Germain Lexus and this last purchase is Germain Nissan and From the beginning everyone, Dounia, Maverick, Deezy, Cory and Chamo were all excellent when it came down to listening to what we wanted and doing the best they could to get us into the vehicle we wanted. There was no pressure pressure salesmanship at all. They were very flexible with our schedule and really did a great job in earning our business.
assume service and they washed my ride
The car was throughly inspected and everything updated at the 30,000 mile marker. It was done in a reasonable amount of time and I was treated well by the service center employees.
The service technician was kind. They did a great job one the oil change,tire rotation and brake flush.
Currently i cannot give this location a good review. My experience has been less than stellar with the service department. 2 weeks ago I dropped my car off for a repair, gave them a idea of what the issue is. They confirmed my hypothesis and ordered the part. All was fine, The service kept has had the part for a week for a issue Nissan has a TSB for and according to Nissan and the YouTube forum groups the job is 3-5 hours for mechanically inclined. So I figured 3 days or so should be good for a Dealer to get this ... Read More Google - Oct 13, 2026
Everyone was friendly and service was fast very satisfied
Great It was good. They were efficient. The waiting area was comfortable and nice. I will return again
Great staff great service 😊
Good teamwork. Pleasant and efficient
We had a great experience working with Joshua regarding a warranty service issue. We will be coming back to Germain for all of the service needs on our Nissan.
Great service
Very well organized Staff!
Bradley was very helpful. I have had many issues with my 2025 Altima. It’s been very frustrating and inconvenient! I know it will be in the service department again soon and I only hope Germain Nissan will accommodate me!
I finally found the truck I’ve been looking for! Nissan North had exactly what I wanted and for a great price! Gabe helped me with my purchase and made the process quick and painless! I’m happy to have found a truck to fit my life!
Check engine light with severity 3/3 per ODB reader. They had it over 1 week. No parts replaced, but “light is no longer there.” I could have done that. Exact same check engine light code came back 1 week later.
Everyone is friendly and easy to understand when explaining things to me The process of dropping off my car for services is quick and efficient
I brought my car in for a starting and battery issue, and the experience was incredibly frustrating. Despite booking an appointment ahead of time, my car sat untouched in the lot for the entire first day. No communication, no diagnostic, nothing.
It wasn't until after I had to escalate the issue and have a direct conversation with the service manager—that they finally pulled it into the shop. Holding a vehicle for 2 days and only taking action because a customer gets upset is a terrible way to run a business. It shows zero respect for people's time or ... Read More Google - Sep 29, 2026
Swift and complete. Waited there and no problem at all. Friendly staff and compressive too
I Love Germain Nissan!!! The entire staff is Amazing!!!
I had an appointment for 1:30pm for just an oil change. I waited about two hours for this. Which I would've given a lower score due to this. However, some damage was found during the inspection and Joshua went above and beyond and discovered my extended warranty covered the repairs.
The service was great and fast ! I really liked the attention and all the explanations thru the process .
Excellent service and quick turnaround. Friendly service and was very helpful when I needed a private space for calls.
Service Advisors knowledgeable and professional. Just curious why appointments can be scheduled for 7:00 but appears technicians arrive around 7:30 ish.
Great customer service. Speedy service All aspects of the maintenance service performed was explained. Like the video from service technician
Great customer service! Recorded video of services being done was unexpected and appreciated. Will be back
Exceptional customer service. Quality work.
Work was completed quickly. All associates were very friendly and thorough.
Thank you for great service
Did what was requested as promised
Courteous and Professional. I Was in and out with no problems
Chris is a fairly new salesman. That said he is very courteous and eager to give you as much information as you require. I have not purchased a vehicle yet as my time will be 1st of October. So far he has my business w his professionalism amd friendly disposition. I wish him well. Hope to see him soon. Thanks !Monte
pleasant well dressed, professional and informative. He was no more problem at all thank you for taking care of Mr Rogue Nissan! 😊
I have no issue with this place. They let me know of any issues that needs attention. Very nice and friendly staff always makes the experience good. Love the car wash afterwards.
Friendly, professional and fast service. I felt comfortable and will definitely return.
Turns out the squeaky brakes I was concerned about was only a rock that was stuck. Instead of doing a customer a solid I was still charged $209 for a stuck rock. Waiving something as simple as that would have gone a long way in developing a first impression.
I am so thrilled with the service I got at Germain Nissan! Came in to get my tire plugged & Josh noticed my brakes were bad. I don’t want to think what may have happened, if he had not noticed this. Thank goodness it was suggested to me to get an extended warranty when I bought the car from them. It covered everything! Thanks to Josh, my car is safe to drive! Won’t take my car anywhere else to be serviced. By far the best & most caring dealership! Thanks Josh!
Excellent
Overall good experience. Work was completed in the projected time frame. No complaints, all good!
Quick and easy oil change and maintenance. Good communication, respectful of time and trustworthy Overall good experience. Will return
We had the pleasure of working with Tatiyana Taylor and she was wonderful! The deal was drawn out ( no fault of her own) it was issues on our end. And she was great the entire time. The sales manager Jordan was extremely friendly and helpful as well. Along with Karoline. When we are ready to purchase a vehicle in the future we will be coming here first! If I could give them 10 stars I would!! Also due to our extremely busy schedules Tatiyana even delivered the vehicle to our doorstep! Thank you so much to the team at Germain Nissan ... Read More Google - Sep 2, 2026
My wife and i had the pleasure of working with Tatiyana to purchase our new 2023 Nissan Rogue! she made the process as easy as possible and was extremely helpful! we will refer all friends and family to her and Germain Nissan.
Wanted me to pay $200 and couldn't tell me what the problem is with my car
I recommend seeing Mario when looking for a car! He is very knowledgeable and has a great sense of humor! I bought my car from him and took two of my daughters to see him. Awesome service!
Great service!!
Bianca was easy to work with, very friendly and professional. Highly recommended Germain Nissan to anybody. Thanks!
Joshua, is very professional and keeps me posted on my vehicle while be worked on.....great service and will continue to support Nissan on Morse Rd . Good staff and appreciate the effort....
I've worked with Greg before since this is my 4th Nissan. I was glad to see he's still there and professional and friendly as I remember.
I have used their service department several times unfortunately and both times had a bad experience. They find ways to nickel and dime you to death and mislead on the diagnostic service. We paid for the diagnostic and repair they actually suggested because sadly they don't honor the diagnostic comes off the price of the work being done. Oh and I have the receipts to prove it!!! Nissan has lost my business gor good!
This dealership was quick and had great communication either me the entire time of service.
Always a great experience. Staff is friendly and all experiences with Germain have been wonderful.
Prompt service Bianca was very punctual!! She kept me informed on every step of the maintenance for my car
Great service and very professional staff. I would highly recommend Germain Nissan for any car maintenance!
Took 3+ hours for a normal service. Also WiFi is terrible. Never coming here again. I should’ve found somewhere faster and cheaper.
I always get great service. That's why I brought my car to you. I would recommend you to anyone.
Prompt service and on time. Did not have to wait to have service completed. Pleasant staff.
He's worked on our car before and kept us updated on everything that happened and needed to be done ????
First time there for service on my 2018 Murano. Greg was knowledgeable and kind, taking care to consider all of my concerns. I will definitely be back!
Always good experience. Now bought 3 cars there. Great service Never feels like they take you for granted
The service team at the dealership is always very welcoming and friendly. They are very thorough with their vehicle inspection and give a concise breakdown of any concerns/issues.
Greg West was nice and Professional. Camden Piper was friendly, respectful and knowledgeable. In both cases I didn’t feel pressured.
After having a wonderful experience with my salesperson of buying a used Nissan rogue because mine was rear ended on 270 and totaled I was pleasantly surprised to find a vehicle same year as the one that was totaled. My sales person was wonderful. I was able to negotiate what I felt was a very fair price and left very happy. However, it all changed two weeks later when the engine light came on and I called them they said to bring it out. They took a look at it and said they couldn’t find anything wrong with it. So ... Read More Google - Jul 18, 2026
Great person with prefect customer service and easy too understand. Help nicely and clearly explain everything.
Fraud He's not good for the company bad service I need my money back Just need my money
The individuals were communicative and kept in touch regarding diagnostics. The car wash was appreciated.
Service was good as usual. My only issue is that my name is misspelled in your system despite continuously requesting it to be corrected.
Solid experience from start to finish! My car was washed, tires rotated, oil changed Complete
I took my car in because the A/C wasn't working and there IS a loud clicking noise when backing up and turning the steering wheel. My A/C compressor was replaced. The air works now. I was told the noise in the back was a broken sway bar. That was replaced. The compressor was covered by my warranty company, the sway bar wasn't. I paid $1267.56 out of pocket and the noise is not only still happening but now it's worse. I really don't TRUST bringing my car back to you. This is the 2nd time ... Read More Google - Jun 29, 2026
Friendly Everyone was friendly and knowledgeable. Hassle free and relatively fast. Always love the carwash after too.