The Germain Nissan Promise

1. Most competitive price on any new Nissan

If you buy a new vehicle from us we promise to have the most competitive price on all new Nissan's, or we'll give you $1000!

*Customer must provide a signed and verified purchase agreement from new car franchised dealer, dated within the last 7 days of current month, must be presented up front at the time of purchase. Competitor must be located in OH, vehicle must be in stock, and not based on a located vehicle. Vehicle must be of identical make, model, and trim with matching MSRP. Vehicle must be accurately priced with rebates, incentives and financing terms clearly defined. All installed accessories will be priced separately. Demonstrator vehicles and loaner vehicles do not qualify.

2. Trade-in Purchase Program

We don't play pricing games with our trades. We'll give you real numbers and top value on your trade even if you don't buy from us.

*Offer is good for 7 days, within 300 miles of appraised odometer reading, and vehicle in the same condition as the original appraisal.

3. Three Day Money Back Promise

We know you'll love your new Nissan but buying a vehicle is a big decision. If you buy a vehicle from us and are not completely satisfied, Germain Nissan promises that a customer can return their new Nissan within 3 days (72 hours) of original purchase.

*Vehicle cannot be returned with odometer reading over 200 miles. Vehicle must be returned within 72 hours of contract signing to qualify for refund. Vehicle must be returned in the identical condition it was purchased; any damage nullifies vehicle return policy. 100% of the purchase price of the vehicle will be refunded excluding any accessories purchased by the customer, whether installed by the dealer or not.

Sales and Service Promise

Hi, I'm Rick Germain from Germain Nissan and I've been doing this for a while now so I understand what's important to people when buying a car. It's pretty straightforward and simple. People are looking for certain assurances and obviously price is one of them. Everyone wants to know that they're not going to overpay for the car that they want, and at Germain, no one is going to sell you a Nissan for less money, that's guaranteed.

In addition, people want to deal with sales consultants that are trustworthy and responsive, which is why our employees will give you the information that you're looking for, when and how you want it, that's promised.

I also understand that it's important to have a service department that you trust to help you maintain your car. To know that you're getting quality craftsmanship and factory parts without paying a premium, you guessed it, that's promised.

At Germain Nissan we promise that you're going to get the car that you want without paying any more than you have to along with a level of service that nobody else can provide. I know that's what people are looking for, so that's the Germain promise. Experience it for yourself at Germain Nissan.

 

Germain Nissan Sales Promises that

• Purchasing experiences will be as fast and efficient as possible.

• Products and services will always be at industry leading competitive pricing.

• The right vehicle will always be available.

• Employees will always be trained and knowledgeable.

• Interactions with all employees will be timely and courteous.

• Honest information and insight will be shared to help each customer make an informed decision.

• All promises will be honored.

• Features and technology of your vehicle will be thoroughly explained upon delivery.

Germain Nissan Service Guarantees that

• Facility and equipment will be state of the art.

• Technicians will always be factory trained.

• Products and service will always be at industry leading competitive pricing.

• Communication will be prompt and accurate.

• Convenience of the customer will be a top priority.

• Honest information and insight will be shared to help each customer make an informed decision.

• Flexible shuttle service and alternate transportation will be available.

• Parts department will be well stocked with high quality components.

Ultimately, our goal is that each customer will leave feeling that they were treated in a professional manner with the utmost respect. That is our satisfaction promise.

I follow up with every customer after every service or sale. I encourage customers to reply to that email and share their experience.

- Rick Germain
Owner