I recently had an issue with my Nissan Armada transmission that caused me to have to have my car towed. I recently moved to the Columbus area so I wasn't sure where to have it towed so I decided to call the nearest Nissan Dealership which was Germain Nissan on Morse Road. I am so glad I did! From the moment I talked to Tony to see if I could have my car towed there I felt like I was in good hands. He promptly called me on Monday morning to let me know that they would be looking at my car that day and he would get back to me with an estimate by the end of the day. Naturally when you have issues with a transmission you expect that you are going to be paying thousands for the repairs, especially at a dealership. I was certain I was going to get a call from Tony saying I needed a new transmission or a re-build. I am happy to say I was wrong and that was not the case. Tony called me back and it turned out to be a transmission cooling line that had busted. What a tremendous relief. Tony gave me an estimate for the repair and it was far below what I expected. He said he would order the parts and I could expect my car to be ready on Wednesday. The next day I got a call from Tony saying they received the parts and that my car was ready for me to pick up, a day early to my surprise. When I went to pick it up the price was actually lower than he had initially quoted. At that point I knew I had found my new service department. Honestly how many service departments would have actually been honest about the repair. From past experience with many, I can tell you that the majority would have told me that a new transmission was necessary. I thank Tony very much for the friendly, and quick service and the honesty he provied me! I was so impressed with the customer service I received from Tony in the service departhment that over the weekend I returned to Germain Nissan to look at used cars for my 18 year old son. I ended up purchasing a 2011 Nissan Altima from Lauren Kuhn. I have to say I am just as impressed with the sales department as I am with the service department. Lauren was very helpful, friendly and patient and even stayed late to help us in deciding which car to purchase. Let me just say that buying cars is my least favorite thing to do, I litterally dread when it is time to purchase a vehicle. Lauren made this buying experience very pleasant. I will be a repeat customer at Germain Nissan when it comes time to buy our next vehicle. Tony and Lauren thank you so much for your excellent customer service! Sincerely,Bobbie
Here at Germain Nissan we think that shopping for a new or used vehicle in Columbus, OH needs to be a fun experience, not one filled with stress and uncertainty. That is why we take tremendous pride in providing a different kind of car shopping experience. When you turn to Germain Nissan you can feel good knowing that every vehicle on our lot is of the highest quality and is ready to be by your side for years to come! For added convenience, our website is filled with many handy shopping tools so you can find that new car, van, SUV, crossover, truck or hybrid in Columbus, OH easier than ever before! We hold ourselves to higher standards in everything we do here from sales to service because we know that’s exactly what you deserve.
To get started today browse through our New and Used Vehicle Inventory online, give us a call at (614) 383-4355, Contact Us online or stop on by our dealership located at 4300 Morse Rd, Columbus, OH 43230.
One of our service professionals can help you out with any questions you have about your vehicle or services we offer.
4300 Morse Rd Columbus, OH 43230
Sales: (614) 383-4355 | Service: (866) 456-5893